It is a one day course designed to develop sensitivity and to reduce cultural misconceptions and ethnocentrism in the workplace as a way of enhancing business. Course participants will design a Personal Action Plan to predict, avoid and manage issues of cross cultural misunderstanding.
COURSE ISSUES:
Is it important? Why cross cultural awareness is critical for international business
What do They think of Us? Cultural self awareness
How can we work together? How your culture interacts with those of colleagues
How do they behave? An insight into the key business cultures of the world
What can it go wrong? How to anticipate and avoid cross cultural conflicts.
What is the reality? How to manage key business functions from a cross cultural perspective
What is a cross cultural team? Using your cultural mix to the full
Will it work? How to measure the success of your cross cultural strategies
COURSE OUTLINE:
1 Cross Cultural Communication – Theoretical Overview
The Core Theories
2 Self Awareness Session
3 Cross Cultural Communication – The Main Issues
An overview of the key attitudinal variables between cultures including:
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Authority and Decision Making
Communication Systems
Contracting
Creativity
‘Ethics’
Formality
Gossip/Networking
Humour
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Leadership
Silence vs. Speaking
Space
Status
Time
Truth
Work Patterns
Writing and its Significance
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4 Russian and Western/Eastern Cultures
An Overview of the ‘Target’ in terms of
- General Culture and Behaviours
- Business Culture and Behaviours
The target cultures are selected according to the participants’ needs and interests.
The synergies and the ‘flashpoints’ in areas such as timekeeping, leadership, planning, reporting, transparency, appraisals, teamworking, attitudes to money
contracts and agreements, problem solving and meeting conduct, amongst others.
5 Cross Cultural Aspects of Key Business Functions.
Presenting Across Cultures
Cross Cultural Team Building
Supervising Cross Cultural Teams
Meetings Across Cultures
Cross Cultural Negotiations
6 What Can We do Next ?
Personal Action Plans
Collective Action
Corporate Culture
The course is conducted in English.
